Virtual Stage Academy (VSA) Support
Welcome to the Virtual Stage Academy (VSA) Support Page! We are here to help you get the most out of the Virtual Stage Academy Overlays for OBS app and ensure a seamless experience for you. Whether you need assistance with setup, troubleshooting, or using specific features, we’re here to assist.
1. Getting Started
If you’re new to the VSA Overlays for OBS app, start with our Getting Started Guide to walk you through the setup process and explain the basic features of the app.
2. Frequently Asked Questions (FAQ)
For quick answers to common questions, please check out our Frequently Asked Questions. This section covers a wide range of topics including:
• Setting up OBS overlays
• Connecting your Zoom account
• Troubleshooting common issues
• How to use the app during live Zoom sessions
3. Troubleshooting
Experiencing an issue with the app? We have a dedicated Troubleshooting Guide that addresses many of the common problems users face. Here, you’ll find step-by-step instructions to resolve issues such as:
• Overlay visibility problems
• Connection issues with Zoom
• Syncing chat messages and emoji reactions
• General performance optimization tips
4. Contact Support
If you can’t find the answer you’re looking for or need more personalized assistance, please reach out to our support team. We’re happy to help!
Email Support:
You can contact our support team directly via email at: [email protected]
Live Chat:
For quicker responses, use our live chat option on our website. Click the chat bubble in the bottom-right corner of this page to get in touch with a support agent in real-time. (Currently in development)
Phone Support:
If you prefer to speak with someone directly, you can call our support hotline at: [+61 417658090].
5. Submit a Support Ticket
If your issue requires more detailed attention, you can submit a support ticket. Please include a detailed description of the problem, any error messages you’ve received, and steps to reproduce the issue if possible. Our team will get back to you as soon as possible.
(support link coming soon)
6. Hours of Operation
Our support team is available during the following hours:
• Monday to Friday: 9:00 AM - 5:00 PM (GMT+10)
• Saturday and Sunday: Closed
If you reach out outside of business hours, we will respond to your query as soon as possible on the next business day.
7. Additional Resources
• OBS Support and Documentation
• Zoom Support and Documentation
Virtual Stage Academy (VSA)
Shambhala Living Pty Ltd
Email Address: [email protected]
Phone Number: +61 417658090
Website URL: www.virtualstageacademy.io. (coming soon)
Shambhala website: www.shambhalaliving.com.au
